LEGAL REFERENCE

Your Privacy Comes First

We built data cina around your trust. This privacy policy explains how we collect, use and protect your personal information when you open an account, deposit via DANA...

Data ProtectionTransparent PracticesYour ControlSecure PaymentsIndonesia-Compliant
data cina Your Privacy Comes First

What We Collect and Why

Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.

SUPPORT

Privacy Questions? We're Here

Email Support Reach our privacy team at [email protected] with any...
Live Chat Chat with our team in real time during...
Account Settings Manage your privacy preferences directly in your account...
PLATFORM TRUST SIGNALS

How We Earn Your Trust

Encryption Standard

All account data and payment transactions use industry-standard SSL encryption. Your DANA, OVO, GoPay and QRIS details are tokenized and never stored in plain text on our servers.

Regular Audits

We conduct quarterly security reviews and penetration testing to identify and close vulnerabilities before they affect your account or payment flow.

Compliance Framework

data cina operates under Indonesian data protection guidelines and payment regulations. We maintain clear audit trails for all account activity and fund transfers.

No Third-Party Sales

Your personal information is never sold, rented or shared with marketing firms. We use your data only to run your account, process payments and improve our platform.

Transparent Logging

Every login, deposit and withdrawal is logged and visible in your account history. You can review exactly when and where your account was accessed.

Data Retention Policy

We keep your account data for as long as your account is active. After closure, we retain records for the minimum period required by Indonesian law, then securely delete them.

SIDE BY SIDE

Consistency Across Our Platform

01

Same Privacy Rules Everywhere

Whether you're on our desktop lobby, mobile app or live dealer hall, the same privacy protections apply. Your data travels the same secure path.

02

Unified Account Security

Your login credentials, two-factor authentication and payment methods sync across all devices. One account, one privacy standard, everywhere.

03

Consistent Payment Handling

DANA, OVO, GoPay and QRIS deposits follow identical encryption and fraud-detection rules. No shortcuts on any payment method or region.

04

Shared Fraud Prevention

Our anti-fraud system monitors all account activity in real time. Suspicious logins, unusual deposits or rapid withdrawals trigger the same security checks.

05

Aligned Cookie Policy

Cookies placed on your device serve the same purpose across web and app: session management, preference storage and analytics. You control them all in one place.

06

Unified Data Requests

If you ask for a copy of your data or request deletion, the same process applies whether you contact us via email, chat or account settings.

07

Single Privacy Update Schedule

When we update this policy, the new version applies to all users, all devices and all regions at the same time. No hidden version splits.

What Defines Our Privacy Approach

Account Verification

We verify your identity once during signup using your phone number and email. This one-time check prevents fraud and keeps your account yours alone.

Session Timeout

Your session automatically logs out after 30 minutes of inactivity. This protects your account if you step away from your device on a shared network.

Payment Tokenization

Your DANA, OVO, GoPay and QRIS details are converted to secure tokens. We never see your full payment credentials, only a reference code.

Login Notifications

Every new login from a new device triggers an email alert. You'll know immediately if someone tries to access your account from an unfamiliar location.

Two-Factor Authentication

Enable 2FA in your account settings to add a second security layer. You'll need a code from your phone to log in, even if your password is compromised.

Data Export Option

Request a complete copy of your personal data anytime. We'll send you a file with your account history, deposits, withdrawals and profile details within 7 days.

Privacy Policy Questions Answered

We retain your account data for 12 months after closure to comply with Indonesian financial regulations and resolve any disputes. After that period, we securely delete all personal information. You can request earlier deletion by contacting support.

Yes. Log into your account and visit Settings > Privacy > Data Export. We'll compile your profile, transaction history, login records and preferences into a downloadable file within 7 business days. No charge applies.

No. We use payment tokenization, which means your actual payment credentials never touch our database. We store only a secure reference token that lets us process your deposits without ever seeing your full details.

We maintain cyber insurance and incident response protocols. If a breach occurs, we notify affected users within 24 hours and provide free credit monitoring. We also report the incident to Indonesian authorities as required by law.

No. We never sell, rent or share your personal information with third parties for marketing or any other purpose. Your data is used only to run your account, process payments and improve our platform.

Yes. You can disable non-essential cookies in your browser settings or in your data cina account preferences. Essential cookies for login and security cannot be disabled, but you control everything else.

We collect your IP address and approximate location to verify you're in a supported region and prevent fraud. We don't track your precise GPS location. This data is deleted after 90 days unless a dispute requires longer retention.